In 2005, Michael Burdick founded CMS after years of experience in both the technical and sales sides of Telecom and IT services for a large global Carrier. Michael had learned that many large Carriers fell short in delivering optimal service to their customers. He saw a real opportunity in which enterprise organizations could benefit from not having to navigate the telecom landscape on their own or spend valuable time with the carriers’ direct sales tactics and subpar implementation processes and support.
CMS offers a truly client-focused relationship that helps medium to enterprise size customers procure and implement custom solutions for cloud, mobility, and all telecom needs.
CMS offers your business these benefits:
- In-depth knowledge of technology.
- Unbiased consulting that works with your vision as CMS becomes an extension of your team.
- Communication of the various benefits of all carriers and solutions.
- Finding the most productive solutions with minimal costs.
- Long-term partnership to assist you down the road.
Through strategic partnerships we are able to provide a single point of contact for all your telecommunications needs. Our Technology Collaborative lets you take advantage of the leading industry specialists and group buying power. From your perspective, you get an integrated solution through a single provider with full support and responsibilities—meaning there’s no “finger pointing” when issues arise. We’ll coordinate all support and leverage our vendor alliances for escalations where needed.
We also have direct teams assigned by our carriers to our clients to help support and manage when needed. This provides an added benefit by streamlining responses for all CMS customers.
CMS provides project management. Telecommunication services are vital to all businesses, driving the applications that make each part of your company operate efficiently. Our focus on project management means these services will work seamlessly and reliably for you. CMS’s years of experience have resulted in a consistent proven strategy to achieve our client’s requirements.
Our strategy includes the following services:
- Gathering service/price details from the client
- Issuing an RFP to multiple carriers
- Gathering price comparisons and creating a proposal
- Obtaining and reviewing carrier agreements
- Coordinating installs, test and turn up and cutover between carriers, vendors and the client
- Creating the disconnect letter to previous carrier post-installation
- Technical support and escalation of resolutions
- Telecommunication expense management
CMS provides unbiased recommendations. Unlike most direct sales agents, CMS is able to provide unbiased carrier and technology recommendations. Our value proposition is very different than the direct sales representatives you may be used to dealing with: we don’t have high sales quotas or “products of the month,” or rely on sales pressure tactics to win your business. Instead, we take the time to analyze and implement the right solution for your needs, with the goal of earning your long-term business.
Leveraging our telecom expertise
At CMS, Michael brings together his advanced technical knowledge and understanding of what businesses want from technology services.
Jessica Mayo-Pike, CMS Managing Partner and COO, came to CMS with a high profile background of managing a Carrier/Cloud Program for a large Cisco VAR in upstate NY. Previous to that, she served as a Channel Manager for a large national Carrier. Jessica has an extensive capability in Cloud and Carrier services, as well as deep expertise in Channel Sales. At CMS, she contributes to the growth of our three core offerings, and focuses on road mapping the current and future strategic initiatives of CMS.
An extension of your internal team–now and in the future
CMS operates like teammates of your organization. We keep a pulse on emerging trends and technologies in telecom so that your staff can focus on what they do best. Think of CMS as your ally, who is ready to provide expert advice and masterful guidance whenever you need it—even long after you’ve chosen a carrier. CMS commits to you and advocates for your best interests over the life of our relationship.